Delivery

Live in Upper Scotland?

UK Mainland

FREE Delivery on UK mainland orders*

To receive your FREE delivery simply start shopping.

Surcharges still apply in designated areas

Standard Delivery (One Man)

FREE

Delivered between 7am – 9pm
We'll contact you to arrange a convenient delivery date or you can book online
We'll deliver your furniture to the front entrance on the ground floor
The delivery driver may require your assistance to unload heavy items

More information »

Heavy Item Delivery (Two Man)

FREE

If your order is over £500 / contains heavy items over 50kg

Delivered between 7am – 9pm
We'll contact you to arrange a convenient delivery date or you can book online
You will receive a call one hour before delivery
We'll carry the furniture to a room of your choice
We'll unpack your furniture and recycle the packaging
Please note we will be unable to unpack & recycle packaging for flatpack items

More information »

Next Day & Express Delivery - £9.99

To receive your items in the quickest possible time select the Express Delivery service in the checkout. Order before 12pm and your order can be delivered to many regions the very next day.

Express Upgrade

Standard Delivery (One Man)

£9.99 extra per order, available Nationwide^†

Heavy Item Delivery (Two Man)

£9.99 extra per order, available in selected postcodes:
AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT, DY, E, EC, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LA, LE, LN, LS, LU, M, ME, MK, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PO 1-29, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, TA, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV & YO

† Restrictions apply in remote regions, please call for further details.

Saturday Delivery - £9.99

Saturday delivery is available to the following areas for £9.99:

Standard Delivery (One Man)	Nationwide^†
Heavy Item Delivery (Two Man)	Selected postcodes: AL, B, BA, BB, BD, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DT, DY, E, EC, EN, FY, GL, GU, HA, HD, HG, HP, HR, HX, IG, IP, KT, L, LA, LE, LS, LU, M, ME, MK, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PO 1-29, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV & YO

† Restrictions apply in remote regions, please call for further details.

Cancellations

Order cancellations received after the order has left our warehouse but before delivery has been attempted will incur a £15.00 fee to return the goods to our warehouse.

Please ensure you are available to receive delivery on the agreed date. If you are unable to receive delivery please notify us at least 48 hours in advance.

Surcharges

*The following postcode areas in Northern Scotland will incur a surcharge of £25:
AB, DD, IV, KW1-14, PA, PH

Delivery to these areas can take up to 28 days.

Additional Options

The following options are available with heavy item (two man) deliveries:

Unpack & Recycle - Free

Our specialist removal team will unpack and take away the packaging for you, leaving you with more time and space to enjoy your new furniture. The process doesn’t end there; our team separates the packaging and takes it to a recycling facility.

This service is not available for flatpack items.

Assembly Services

Our specialist removal team will take your furniture to your room of choice, unpack, place and assemble your furniture. The price for assembly depends on what you have ordered. See below for pricing. Please note that this is the assembly cost per item.

Premium Assembly	£45 per item. Premium Assembly covers all wardrobes and beds.
Light Assembly	£15 per item. Light assembly covers all smaller items of furniture including dining tables, chests of drawers, bookcases, dressing tables and computer desks.

Assembly service must be added to your order before delivery is attempted. To add assembly to your order, just contact us to let us know.

This service is not available on flatpack items.

Please note: With both of these options we ask you to sign to confirm your 100% satisfaction before the delivery team departs, as we are unable to accept goods back without packaging at a later date.

Our delivery team will inspect the furniture for any marks or damage when they unpack it and they will also give you ample time to check the item. This does not affect your rights to exchange the item should a manufacturing fault develop at a later stage – please see the delivery section of our Terms & Conditions for further details

Delivery FAQs

How long does delivery take?: If your items are in-stock we aim to deliver within 7-14 days, however we offer an express service which includes next day delivery.

Please allow up to 28 days for delivery to Scotland.
What if my items weigh under 50kg but I require assistance to carry them?: Please contact us for details about upgrading your delivery to a two man team for a small additional charge. Our specialist team will then carry the furniture to a room of your choice, including upstairs rooms and 1st/2nd floor flats.
What if I miss my delivery?: Failed deliveries may incur additional charges, except for parcel deliveries where a calling card is left for re-delivery at no extra charge.

Order cancellations on the day of delivery will incur a £15.00 fee to return the goods to our warehouse.

Please ensure you are available to receive delivery on the agreed date. If you are unable to receive delivery please notify us at least 48 hours in advance.
What happens if some of my items are out of stock?: We prefer to deliver your goods altogether as part of our commitment to protect the environment.

If you have an urgent requirement for the in-stock items to be delivered sooner we can split the order, however both orders will incur any applicable delivery costs.
Can I book a specific delivery date?: Yes. You can book a specific date after placing your order. We will call and e-mail you to advise you of the soonest possible delivery dates.
Can I book a specific delivery time?: Unfortunately we are unable to arrange a specific delivery time.
Can the driver take away my old furniture?: No. Unfortunately we are not able to offer a recycling service for old furniture.
Can I have delivery beyond mainland UK?: We cannot offer delivery outside of the mainland UK. However, orders to Ireland, the Channel Islands and other offshore islands can be delivered to a UK mainland based shipping company of your choice.
My delivery has not arrived on the specified day. What should I do?: Please call us immediately and have your order number to hand.

Delivery

UK Mainland

Standard Delivery (One Man)

Heavy Item Delivery (Two Man)

If your order is over £500 / contains heavy items over 50kg

Next Day & Express Delivery - £9.99

Express Upgrade

Saturday Delivery - £9.99

Cancellations

Surcharges

Additional Options

Unpack & Recycle - Free

Assembly Services

Delivery FAQs

Customer Services

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